Delivery Policy

WHEN will you ship my order?
Orders placed by 2pm (local Sydney time) will be dispatched on the next business day. 

WHAT shipping company do you use?
We use different shipping companies for different product types to offer you the best balance between affordability and reliability. Our shipping partners include Australia Post, TNT, and metro couriers for same day delivery requirements.

HOW soon will I receive my order?
Most orders to Australian metro and major regional centres should be received within 2-5 business days. Customers in remote areas and overseas may experience longer delivery times of 7-14 business days. 

What if I need an URGENT delivery?
If you require an urgent delivery, please email or phone us on +61 2 8607 8833 so we can make suitable arrangements. If we are on another call, please leave a voicemail so we can contact you as soon as possible.